Bravo to American Airways for supplying the surprise raise to the workforce. Instead of cowering into the disgruntled passenger on todays La Guardia flight. Simply because some attendents were cheerful and wished him an extremely Merry Christmas. Really ?? It’s about time we took again our best wishes and grumpy folks just stay from the planes and retain their thoughts to themselves.
Unfortunately due to climate I used to be unable to get out in the tri towns by the due date this previous 7 days. Nevertheless I'm really disappointed with American Airways shopper service.
We happen to be Recurrent flyer consumers for more than 30 several years, and one of several points of interest for us to carry on using your services are the perks you give to us and The great service We've got usually experienced in a great number of journeys with AA. On Jan 29 2015, I identified as AA en Español to create preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good lady Ana Maria helped me with all of the paper work and I did pay for all the additional expenditures with my Metropolis Charge card foe my partner and myself and Ana Maria instructed me which i will acquire confirmation on my e mail, and gave me in excess of the phone our two locator data. Nicely, these days After i identified as all over again because we did not get the data on my e mail, we had been educated to our surprise that only my spouse experienced reservation and there was absolutely nothing on report for myself!
From time to time you find someone that actually do the job They're paid out to complete. I not simply located 1 , I found numerous at American Airways .Although touring 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo keep on at the gate, I wasn't allowed from the airplane to retrieve it because the door was closed and the jetway eliminated.
On the returning flight we checked in as well as the workers greeted us and appeared incredibly Specialist. Needless to say till we go to the counter. The youthful guy was pretty inexperienced. The agent close to him discussed that we place the incorrect ticket on one of our eight bags. They two gentlemen couldn't function it out and in essence told us almost everything was Okay.
Luis not simply acquired us on a flight but improve to top notch. This was an enormous treat for us. The flight selection was AA2386 in the event that I spelled Luis’s final identify Completely wrong.
On Click Here our past excursion the leg of the trip from lax to Dallas was the worst I’ve at any time experienced .The seating was so restricted I couldn't read a magazine mainly because of the tightness from the seating I believe the airplane was an A 320 ,you should Make contact with me you'll find a few points about the service normally,thank you, Brian Galbally
I used to be on hold for around forty minutes, with common ‘updates’ from the supervisor named Tony…who was making contact with some unknown department to check on the second, missing voucher….when…Of course,, I used to be Slash off! I termed back again…only being advised the hold out could be eighteen-twenty five minutes. I’m even now waiting on this simply call again. This journey would be the journey of the life time for my partner, a wounded veteran and cancer survivor.
My Pal of mine booked my mom a reservation from haiti to miami fl I compensated her $three hundred to obtain me the fares nevertheless she did not told me the flight will be booking on the nonrevenue flight it had been a ridicullus second for all of us, quesion I have If your seat is not assure why did she took the money from me
Once i obtained for the complimentary lodge that American setup for me, I referred to as 800-433-7300 and talked to an agent there who, to my shock was not able to see flights which were out there on USAIR. She told me there have been no open up seats on any from the early USAIR flights. I had been online and could see that there have been out there flights. I actually booked a flight to prove it to her.
File locator AQRPGM my knowledge with the ticket agent with the Miami Intercontinental Airport was dreadful. Arrived two hours just before my flight because the flight was boarding I had my boarding move I choose to Purchase headset arrived back and the ticket agent stated I didn’t Have got a boarding go.
We boarded the airplane and there were two awesome gentlemen attendants. They served one particular spherical of beverages in a short time and under no circumstances arrived back again all over and asked if we would have liked anything to drink.
I have designed three tries to Get hold of purchaser service by way of email messages pertaining to a recent international flight by which I'd problems with not merely the preferred seats that I didn't acquire, nevertheless the Awful consumer service through which my sister And that i obtained. She was discriminated against for becoming to significant being served food as the tray couldn’t occur down Hence the flight attendant said he couldn’t feed her. When there were open up seats, and we could have been far better accommodated, in its place we had been place near the Home windows and caught there with toddlers.
Wanda also requested a wheelchair for me as just one experienced NOT been ordered Although I'd requested a person After i bought my ticket.